Terms & Conditions

1. Definitions

• "Agreement" — these Terms & Conditions, together with any engagement letter or warrant of attorney issued by Insaf Partners
• "Client" / "You" — any individual or entity that engages Insaf Partners for legal services or uses this website
• "Firm" / "We" — Insaf Partners, Advocates & Solicitors, registered with the Malaysian Bar
• "Services" — legal advisory, representation, drafting, and related professional services offered by the Firm
• "Website" — the Firm's online presence at insafparld.pro
• "Matter" — a specific legal instruction or file opened by the Firm on a Client's behalf
• "Fees" — professional charges payable for Services as set out in the engagement letter or fee agreement

2. Acceptance of Terms

By engaging Insaf Partners — whether by submitting the website contact form, attending a consultation, signing an engagement letter, or providing instructions — you confirm that:

• You are at least 18 years of age and legally capable of entering into a binding agreement
• If acting on behalf of a company or other entity, you have authority to bind that entity
• You have read and accept these Terms in their current form
• You understand that submitting a contact form does not of itself create a solicitor-client relationship; that relationship is established only upon our written acceptance of your instructions

3. Description of Services

Insaf Partners provides the following categories of legal services:

• Private Client Practice — estate planning, wills, probate, trust administration, and property matters
• Employment & Industrial Practice — advisory and representation in workplace disputes, wrongful dismissal, Industrial Court proceedings, and employment contract matters
• Initial Scoping Conference — a structured preliminary consultation to assess the merits of a potential matter and outline options

Services are available to clients based in Malaysia and, where Malaysian law applies, to clients located abroad. Insaf Partners does not undertake matters governed exclusively by foreign law unless in association with appropriately qualified co-counsel.

4. Engagement and Scope of Services

A formal solicitor-client relationship commences only when:

• You have been accepted as a client following a conflict-of-interest check
• You have signed or otherwise accepted our engagement letter
• The applicable fee arrangement has been agreed

The scope of our engagement is limited to the matter described in the engagement letter. Any extension of scope requires written agreement. We reserve the right to decline any instruction at our professional discretion, including where a conflict of interest exists or where accepting the instruction would compromise our professional obligations under the Legal Profession Act 1976.

5. Client Responsibilities

To enable us to advise and represent you effectively, you agree to:

• Provide full, accurate, and timely instructions and documentation
• Inform us promptly of any change in circumstances relevant to your matter
• Respond to communications within a reasonable time
• Settle invoices in accordance with agreed payment terms
• Not provide false, misleading, or fraudulent information
• Refrain from contacting opposing parties directly once you are legally represented
• Use this website only for lawful purposes consistent with these Terms

6. Fees and Payment

Indicative fees for our services are as follows (in Malaysian Ringgit, inclusive of applicable taxes):

• Private Client Practice — from MYR 2,260 per matter (scope-dependent)
• Employment & Industrial Practice — from MYR 1,170 per matter (scope-dependent)
• Initial Scoping Conference — MYR 490 (fixed fee, non-refundable)

All fees are confirmed in the engagement letter. Disbursements (court filing fees, professional search fees, travel, etc.) are charged at cost in addition to professional fees. Invoices are payable within 14 days of issue. Overdue invoices may attract interest at the rate of 1% per month on the outstanding balance. We accept payment by bank transfer (RENTAS/IBG) and cash. We do not accept third-party payments without prior written approval.

Fees paid for Initial Scoping Conferences are non-refundable. For ongoing engagements, fees for work completed are not refundable upon termination of the retainer.

7. Intellectual Property

All content on this website — including text, layout, design, and branding — is the property of Insaf Partners and is protected under Malaysian copyright law. You may access and print content for personal, non-commercial reference only. You may not reproduce, republish, distribute, or adapt any content without our prior written consent. Legal documents and memoranda prepared specifically for your matter are licensed to you for the purpose of that matter only; they may not be relied upon for any other purpose or shared with third parties without our written consent.

8. Confidentiality

Insaf Partners maintains strict solicitor-client privilege and professional confidentiality in accordance with the Legal Profession Act 1976 and the Malaysian Bar's professional conduct rules. Information you share with us in the course of a matter is held in strict confidence and will not be disclosed to third parties except where required by law, court order, or your express written consent, or where disclosure is necessary to carry out your instructions.

9. Disclaimers

The following disclaimers apply to your use of this website and our services:

• Information published on this website is for general reference only and does not constitute legal advice
• No solicitor-client relationship arises from reading website content or submitting an enquiry form alone
• Legal outcomes depend on facts, evidence, judicial discretion, and statutory provisions beyond our control; we make no representation as to the outcome of any matter
• This website is provided "as is" without warranty of any kind. We do not warrant that the site will be available without interruption or free from errors
• Past outcomes in matters handled by our firm are not indicative of future results

10. Limitation of Liability

To the fullest extent permitted by Malaysian law, Insaf Partners' aggregate liability to you in connection with any matter or website use shall not exceed the total professional fees paid by you in respect of that specific matter. We shall not be liable for indirect, consequential, special, or punitive losses, including lost profits or business opportunity, even if advised of the possibility of such losses. Nothing in these Terms limits liability for fraud, wilful misconduct, or any liability that cannot be excluded by law. Force majeure events — including court closures, natural disasters, or regulatory disruptions — suspend our obligations for the duration of such events without liability.

11. Indemnification

You agree to indemnify and hold harmless Insaf Partners, its partners, advocates, and staff from any claims, losses, costs, or expenses (including legal costs) arising from your breach of these Terms, your misuse of this website, or your provision of false or misleading information to the Firm.

12. Termination of Engagement

Either party may terminate the solicitor-client relationship by written notice, subject to the following:

• You may terminate at any time; fees for work completed to date remain payable
• Insaf Partners may withdraw from a matter in accordance with the Legal Profession Act 1976, including where you fail to provide instructions, fail to pay fees, or act contrary to our professional obligations
• Upon termination, the Firm will provide a reasonable handover period and deliver your file upon settlement of outstanding fees
• Provisions relating to confidentiality, intellectual property, limitation of liability, and governing law survive termination

13. Dispute Resolution and Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia. In the event of a dispute arising from these Terms or our engagement:

• The parties shall first attempt to resolve the matter through good-faith discussion
• If unresolved within 30 days, either party may refer the dispute to mediation under the Mediation Act 2012
• If mediation fails or is declined, the dispute shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia
• Complaints regarding our professional conduct may be referred to the Malaysian Bar's Disciplinary Board

14. General Provisions

• Entire Agreement — these Terms, together with any engagement letter, constitute the entire agreement between the parties in respect of the subject matter
• Severability — if any provision is held invalid or unenforceable, the remaining provisions continue in full force
• Waiver — failure to enforce any provision does not constitute a waiver of that provision
• Assignment — you may not assign your rights under these Terms without our written consent; we may assign our obligations with reasonable notice to you
• Notices — formal notices should be sent to our office address or to [email protected]

15. Changes to These Terms

Insaf Partners may update these Terms periodically to reflect changes in law or our practices. The current version is identified by the "Last Updated" date above. Continued engagement with our Firm or use of this website after any update constitutes acceptance of the revised Terms. Material changes affecting existing engagements will be communicated to you directly.